Home Services Complaint Letter — NCH & Consumer Commission

How to file a In-app / provider grievance → National Consumer Helpline → District Consumer Commission complaint

1. 1

   Raise the complaint with the platform first

   Report the issue in the app or to the service provider in writing — the booking ID, what was done badly, any damage caused — and ask for a re-service, refund, or compensation. Screenshot the request and their reply.

2. 2

   Generate the formal letter with Nyaykar

   Tell us the platform/provider, the service, what went wrong, and any damage. Nyaykar drafts the letter citing CPA 2019 § 2(11) (deficiency in service) and § 2(47) (unfair trade practice) — grounded, with no invented section numbers.

3. 3

   Document the damage and cost

   Photos and video of the botched work or damage, the invoice showing what you paid, and any quote for putting it right are your strongest evidence. Keep the in-app chat where the platform refused a fix or refund.

4. 4

   File with NCH, then a Consumer Commission

   File on the National Consumer Helpline (consumerhelpline.gov.in, 1915) first. For a binding refund or compensation — including for consequential damage — file at the District Consumer Commission via e-Jagriti (e-jagriti.gov.in). Court fee is NIL up to ₹5 lakh; 2 years to file (Section 69).

Frequently asked questions

The technician damaged something during the service. Can I claim for it?

Yes. Damage caused while performing a paid service is a deficiency in service under CPA 2019 § 2(11), and you can claim the cost of repair or replacement plus compensation. Photograph the damage, get a repair quote, raise it with the platform, and if refused, file with the National Consumer Helpline or a Consumer Commission.

Urban Company se service kharab hui aur refund nahi de rahe — kya karun?

First raise it in-app with the booking ID and screenshots. A service done poorly with a refund refused is a deficiency in service under CPA 2019. If the platform won't fix it, file with the National Consumer Helpline (1915), then a District Consumer Commission for a refund or compensation.

Is the platform liable, or only the individual worker sent to my home?

The platform you booked and paid is a service provider under the Consumer Protection Act 2019 and can't escape liability by calling the worker an 'independent partner'. You can name the platform (and the provider) together in one complaint.

The service was a no-show but I was charged. Is that recoverable?

Yes. Being charged for a service that was never delivered is a wrongful charge and a deficiency in service. Keep the booking and payment proof, demand a refund in-app, and recover it through the National Consumer Helpline or a Consumer Commission under CPA 2019 § 2(11).

How much does it cost to complain about a home service?

The National Consumer Helpline (1915) is free, and a District Consumer Commission charges NIL court fee for claims up to ₹5 lakh — more than any home-service bill — so filing costs nothing.

How long do I have to file?

2 years from the date the service was performed badly or the damage occurred, under Section 69 of the Consumer Protection Act 2019. File sooner while photos and the in-app record are fresh.