Skip to main content
Nyaykar

Refund & Cancellation Policy

Last updated: 2026-05-01

1. Overview

Nyaykar provides a digital service that uses AI to generate consumer complaint letters and identify the appropriate Indian regulatory authority. Because the cost of generating a letter is incurred the moment our AI runs, our refund policy is set out below in plain language.

2. Pay-per-use letters (₹49)

Single-letter purchases are non-refundable once the letter has been generated and shown to you. The AI cost has already been incurred at that point.

If your payment was successful but the letter was not generated (for example, our service failed before producing output), you are entitled to a full refund. Email hello@nyaykar.in within 7 days of the transaction with your payment ID.

3. Pro Monthly subscription (₹199 / month)

  • The monthly fee is non-refundable for the current billing cycle.
  • You can cancel future renewals at any time from your dashboard or by emailing us. Cancellation stops the next charge — it does not refund the current month.
  • Your Pro features remain active until the end of the paid billing cycle.

4. Pro Annual subscription (₹1,499 / year)

  • Pro-rata refund on the unused months of the annual subscription, less a flat ₹100 administration fee.
  • Refund request must be raised by emailing hello@nyaykar.in from the registered email on the account.
  • Refund is processed to the original Razorpay payment method within 7–10 working days of approval.

5. SMB / Business plan (₹499 / month)

The SMB plan follows the same rules as the Pro Monthly plan in section 3 — non-refundable for the current billing cycle, cancel future renewals from your dashboard.

6. Duplicate or failed payments

If you were charged twice for the same purchase, or if a payment was deducted but did not unlock the service, the duplicate / failed charge is fully refundable. Razorpay typically returns failed payments to your account within 7 working days automatically. If it hasn't, email us with the payment ID and we will assist.

7. How to request a refund

  1. Email hello@nyaykar.in from the email address on your Nyaykar account.
  2. Include your Razorpay payment ID (begins with pay_) and the reason for the refund request.
  3. We respond within 2 working days.
  4. If approved, the refund is initiated within 7 working days and lands in your original payment account 5–10 working days after that, depending on your bank.

8. How to cancel a subscription

  • Sign in to your account and open Dashboard → Plan. Click Cancel renewal.
  • Or, email hello@nyaykar.in from the registered email.
  • Cancellation takes effect at the end of the current billing cycle. You retain access to Pro features until then.

9. Chargebacks

Please contact us before raising a chargeback with your bank. We are happy to resolve genuine issues directly. Accounts with chargebacks raised without first contacting us may be suspended pending investigation.

10. Contact

For any refund or cancellation request, write to hello@nyaykar.in. Postal address: Nyaykar, Pimpri-Chinchwad, Maharashtra, India.