Loan & Lending Complaint Letter — RBI Sachet & Cyber Crime Portal

How to file a Lender grievance → RBI Sachet → Cyber Crime portal / Consumer Commission complaint

1. 1

   Send a written grievance to the lender first

   Email the lender's / NBFC's grievance officer stating the harassment, the loan account number, and that recovery contact outside 7am–7pm and contacting your relatives/contacts violates RBI's Fair Practices Code and Digital Lending Guidelines 2022. Demand it stop and ask for a complaint reference.

2. 2

   Generate the formal complaint with Nyaykar

   Tell us the app/NBFC name, what the agents did, and what data was misused. Nyaykar drafts the complaint citing RBI's Digital Lending Guidelines 2022 (Fair Practices Code, no-harassment / recovery-hours rules), the RBI Act 1934, and IT Act 2000 § 43/§ 66 for unauthorised access to your contacts and photos — without inventing section numbers.

3. 3

   File on RBI Sachet against the lender / NBFC

   Lodge the complaint on RBI's Sachet portal (sachet.rbi.org.in), which is designed to curb illegal and unauthorised lending and collection activity. If the lender is an RBI-regulated bank/NBFC, you can also use the RBI Banking Ombudsman / RB-IOS 2021 after 30 days.

4. 4

   Report an illegal app to Cyber Crime (and FIR if threatened)

   For a predatory app — data scraping, public shaming, threats — file on the National Cyber Crime Reporting Portal (cybercrime.gov.in, helpline 1930). If you were threatened, lodge an FIR at the cyber police station. For a money claim (excess/hidden charges), a Consumer Commission under CPA 2019 also applies.

Frequently asked questions

Is it legal for recovery agents to call my family or post about me?

No. RBI's Fair Practices Code and Digital Lending Guidelines 2022 prohibit harassment, public shaming, threats, and contacting third parties for recovery. Recovery contact is permitted only between 7:00 am and 7:00 pm. Anything outside this — abusive calls, messaging your contacts, defaming you — is a violation you can report to RBI Sachet.

A loan app accessed my contacts and gallery. What can I do?

Unauthorised access to your contacts, photos, or gallery violates the Information Technology Act 2000 (§ 43 and § 66 deal with unauthorised access and data misuse). Report it on the National Cyber Crime portal (cybercrime.gov.in) and to RBI Sachet. Over 600 illegal loan apps have been banned in India since 2022.

Where do I complain — RBI or the police?

Both, for different things. For the lender's conduct and unfair recovery, file on RBI Sachet (sachet.rbi.org.in). For an illegal app, data theft, or threats, report on the National Cyber Crime portal (cybercrime.gov.in, 1930) and file an FIR if you were threatened. For excess charges as a money claim, a Consumer Commission applies.

What are the rules on recovery-agent calls and visits?

Under RBI's guidelines, agents cannot use intimidation, abusive language, or physical/verbal harassment, and may only contact borrowers between 7:00 am and 7:00 pm. Calls or visits outside this window, or to your workplace/relatives to shame you, are treated as harassment.

I think the interest / charges are far higher than promised. Is that actionable?

Yes. RBI's Digital Lending Guidelines 2022 require upfront disclosure of the all-in Annual Percentage Rate via a Key Fact Statement. Hidden or undisclosed charges are a deficiency in service / unfair trade practice under CPA 2019 § 2(11) and § 2(47), and you can seek a refund of the excess at a Consumer Commission.

How is this different from a normal banking complaint?

A standard banking dispute (wrong charge, unauthorised transaction) goes to the bank and then the RBI Banking Ombudsman. Loan-app harassment and predatory lending is a distinct problem routed through RBI Sachet plus the Cyber Crime portal, because it often involves an unregulated app, data misuse, and criminal intimidation rather than a routine service error.