DGCA Complaint Email ID & AirSewa Portal — Flight Refund Kaise Kare 2026

Flight Cancel Hui ya Refund Atka Hua Hai? Yahan Se Shuru Kare

Gate par phone karte ho aur airline bolti hai, "Refund ke liye 60 days ruko." Ya fir cancellation fee kata gaya jo lagana nahi tha. Ya aapka flight 12 ghante late ho gayi aur airline ne kuch nahi diya.

Aap akele nahi ho — ye roz hota hai. Lekin iska matlab ye nahi ki aapko ye nuksaan chupchaap accept kar lena chahiye. Aapke paas rights hain, aur ek clear escalation ladder hai jo aapko apna refund dilwa sakta hai.

Ye article aapko verified DGCA contact details, AirSewa portal link, aur exact steps batata hai taaki aap apni flight-refund complaint file kar sakein—bilkul free, aur ghar baithe.

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📌 Verified Government Contacts for Flight Complaints

Authority	Contact Method	What For
AirSewa (Ministry of Civil Aviation)	Portal: https://airsewa.gov.in	Airline refund / delay / cancellation complaints
DGCA (Directorate General of Civil Aviation)	Email: feedback-dgca@gov.in	Flight safety / regulatory complaints
DGCA	Phone: 91-11-24622495	Urgent escalation
Ministry of Civil Aviation (Public Grievance Officer)	Email: pgo-moca@gov.in	Escalation after AirSewa
Ministry of Civil Aviation	Phone: 011-24610364	Urgent escalation
CPGRAMS (Central Public Grievance Portal)	https://pgportal.gov.in	Alternative grievance filing
National Consumer Helpline	Phone: 1915	Free consumer advice
National Consumer Helpline	Portal: https://consumerhelpline.gov.in	Register complaint
District Consumer Commission	e-Filing: https://e-jagriti.gov.in	Money claim (refund + compensation)

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Flight Refund Ka Legal Right: Kya Milna Chahiye?

India mein flights ke refund ke rules DGCA Civil Aviation Requirements (CAR) Section 3, Series 'M', Part II mein likhe hue hain. Yahan se samjhiye:

Agar Aapne Ticket Cancel Kiya:

• Cancellation within 24 hours of booking (agar booking se 7+ days pehle ki thi): Koi cancellation fee nahi, full refund. ✓
• Credit card se book kiya tha: Refund 7 working days mein credit card mein wapas aa jayega.
• Travel agent ya online portal (MakeMyTrip, Goibibo, Cleartrip etc.) se book kiya: Refund 21 working days mein.
• Statutory taxes aur airport fees: Ye hamesha refund hona chahiye, chahe aap kisi bhi reason se cancel karo.

Agar Airline Ne Cancel Kiya (Flight Delay ya Cancellation):

• Airline ko full refund dena padta hai ya alternative flight offer dena padta hai (aapke choice).
• Agar aapko meals, refreshments, hotel (overnight delay ke liye), transport dena chahiye—ye airline ka duty of care hai.
• Compensation ke exact amount alag hain (international vs domestic flights mein alag-alag), lekin point ye hai: aapko sirf refund nahi, aur bhi kuch milne ka haq hai.

Key point: Agar airline 30 dino mein reply nahi deti, ya reply mein "No" bolti hai, tab aap escalate kar sakte ho.

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Step-by-Step: Flight Refund Complaint Kaise File Kare

Step 1: Airline Ko Likhit (Registered Letter / Email) Complaint Kare — 30 Din ka Deadline

Sabse pehle airline hi decide karega. Airline ke official website par "Grievance" ya "Customer Service" section mein complaints email ya postal address milega. Agar mil gaya, to usko likha hua email bhej do:

Email mein likho:

• Apka booking reference / PNR
• Flight date aur flight number
• Cancel hone ka reason (ya delay / cancellation ka proof)
• Amount jo refund chahiye
• Apne kya action liya (SMS receipt, cancellation confirmation screenshot)
• Apne kya expect karte ho (full refund, ya compensation)
• Apna contact number aur email

Airline ke liye timeline:

• Zyadatar airlines apni grievance policy mein 30 din ka reply window rakhte hain — airline ki website par apni policy confirm kar lo.
• Agar reply nahi mila = escalate karne ka ground ban gaya.
• Agar reply mila par "No refund" likha hai = tab bhi escalate kar sakte ho.

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Step 2: Airline Ke Appellate Authority Ko Appeal Karo

Har badi airline ke paas ek Nodal Officer ya Appellate Authority hota hai jo complaints handle karte hain. Airline ki website par dekho — "Appellate Authority" ya "Nodal Officer for complaints". Unko apni pehli complaint ki copy + airline ke rejection letter bhej do.

Timeline: Appellate Authority ka reply window airline ki apni policy par depend karta hai — aksar 30–45 din. Exact timeline airline ki website par likha hota hai.

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Step 3: AirSewa Portal Par Complaint File Karo — Official Government Portal

Agar airline ne 30 din mein reply nahi diya, ya appeal reject ho gai, tab AirSewa pe jaao. Ye Ministry of Civil Aviation ka official portal hai.

Kaise file kare:

1. Jaao: https://airsewa.gov.in
2. Click: "Grievance" ya "File a Complaint" button
3. Aapke details bharoge:
   • Airline ka naam
   • Booking reference / PNR
   • Flight date
   • Complaint ka type (Refund / Delay / Cancellation / No-show / Over-booking)
   • Description (kya hua aur airline ne kya kiya)
   • Proof (screenshots, emails, cancellation SMS)
4. Submit

AirSewa kya karta hai — aur kya nahi:

• AirSewa aapki grievance ko airline ke nodal officer aur DGCA tak forward karta hai, aur closure tak track karta hai.
• 🔴 AirSewa ek adjudicating body nahi hai — ye court ki tarah binding refund order pass nahi karta. Iska asli fayda ye hai ki regulator ke through aayi complaint ko airline zyada seriously leta hai, aur aapke paas ek official complaint record ban jata hai.
• Paisa dilane wala binding order sirf Consumer Commission de sakta hai (Step 5).

Agar international flight tha: International carriage par Carriage by Air Act, 1972 ke rules bhi apply hote hain. Complaint file karne ka process same hai.

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Step 4: DGCA / Ministry Ko Escalate Karo (Agar AirSewa Se Baat Na Bane)

Agar AirSewa bhi nahi mana, ya complaint file nahi kar paaye, to DGCA (Directorate General of Civil Aviation) ko likho.

DGCA Email:

• feedback-dgca@gov.in

Letter mein likho:

• Airline ka naam
• PNR, flight date
• AirSewa complaint reference (agar file kiya tha)
• Ye likho: "Flight refund DGCA CAR Section 3, Series M, Part II ke tahat pending hai. Aapki intervention chahiye."
• Sab proof attach karo

DGCA Phone (urgent ke liye):

• 91-11-24622495

Alternative: Ministry of Civil Aviation—Public Grievance Officer

• Email: pgo-moca@gov.in
• Phone: 011-24610364

Regulator ke through aayi complaint ko airline aksar zyada seriously leta hai. Lekin dhyan rahe — DGCA ya Ministry aapko refund dilane ka binding order nahi dete; wo regulator hain, court nahi.

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Step 5: District Consumer Commission Mein Money Claim File Karo (₹1 Crore Tak)

Agar upar ke tarike se 2-3 mahine mein paisa nahi mila, to District Consumer Commission mein formal complaint file kar do.

Ye file kaun kar sakta hai:

• Aap khud — lawyer zaroori nahi hai
• Ya aapka lawyer, agar aap chahein

Kya claim kar sakte ho:

1. Refund amount (jo airline dena bhul gayi)
2. Interest — refund amount par interest bhi maang sakte ho. Commission apne order mein interest de sakta hai; koi fixed rate law mein nahi likha, Commission decide karta hai.
3. Compensation for harassment (mental agony, time loss, hassle)
4. Litigation cost — complaint file karne mein hue kharch ka claim bhi kar sakte ho.

Agar claim ≤ ₹5 lakh hai: Court fee zero (nil) hai. Completely free filing.

Agar claim ₹5-10 lakh ke beech hai: Court fee sirf ₹200.

Kaise file kare:

• Online: https://e-jagriti.gov.in (District Consumer Commission e-filing portal)
• Or offline: Apne district ke Consumer Commission office mein printed form le kar jaao

Timeline: Cases ka time vary karta hai — kuch mahine se lekar kuch saal tak. Par order ke baad airline ko comply karna padta hai, aur ye order legally binding hota hai.

Limitation: Cause of action (flight cancel / delay, ya refund refuse hone) ke din se 2 saal ke andar file karna hoga (Section 69, CPA 2019). 2 saal ke baad complaint time-barred ho jati hai.

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Flight Refund Timelines — Important Facts to Know

Event	Timeline	Rule Source
Cancel within 24 hrs of booking (if booked 7+ days before)	Zero cancellation fee	DGCA CAR §3 M(II)
Credit card refund	7 working days	DGCA CAR §3 M(II)
Travel agent / online portal refund	21 working days	DGCA CAR §3 M(II)
Airline grievance reply	Aksar 30 days	Airline ki apni grievance policy
Airline Appellate Authority reply	Aksar 30–45 days	Airline ki apni policy
AirSewa	Grievance forward + closure tak tracking (koi fixed statutory deadline nahi)	Ministry of Civil Aviation portal
Consumer Commission	Vary karta hai (mahine se saal)	Section 35, CPA 2019 (filing procedure)
File complaint (from cancellation date)	Within 2 years	Section 69, CPA 2019

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Common Questions on Flight Refund Complaints

"Mera airline keh raha hai: 'Refund 60 days mein denge.' Ye sahi hai?"

Nahi, ye sahi nahi hai. DGCA rules ke mutabik:

• Credit card refund: 7 working days
• Online portal refund: 21 working days

Agar airline 21 din se zyada khich raha hai, complaint file karo.

"Main ticket travel agent se buy kiya tha. Airline se complaint karu ya agent se?"

Dono ko karo. Pehle travel agent ko likho, kyunki agent ne tumhe ticket sell kiya. Agent 21 din mein refund dega ya airline ke paas escalate karega. Agar agent nahi deta, tab airline ko directly complaint karo.

"AirSewa pe file kiya, par koi reply nahi aaya. Ab kya?"

AirSewa portal par 60 din waiting karo. Agar 60 din baad bhi suno nahi mila:

1. AirSewa complaint reference note karo
2. DGCA ko likho: feedback-dgca@gov.in
3. Saath mein Consumer Commission mein bhi file kar do (parallel process)

"Kya mujhe lawyer lagana padega Consumer Commission mein?"

Nahi, zaroori nahi hai. Aap khud file kar sakte ho. Lekin letter theek se likha hona chahiye — Nyaykar ka free complaint letter generator wo letter aapke liye bana deta hai, DGCA rules aur CPA 2019 ke reference ke saath.

"Agar international flight thi (Dubai, Singapore wagerah), rules alag honge?"

Haan, thoda alag. International flights par Carriage by Air Act, 1972 apply hota hai. Par refund ka rule same hai—airline ko refund dena padta hai ya compensation dena padta hai. AirSewa portal ye sab handle karta hai. Just file karo same tarah.

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Ab Apna Complaint Letter Likho — Free, Nyaykar Se

Upar ke steps samajh gaye? Ab apna actual complaint letter likho. Nyaykar par ek free tool hai jo aapke liye complaint letter auto-generate karega—bilkul tayyar:

Nyaykar se free complaint letter banayein

Tool use karte hi:

1. Apni details fill karo (naam, PNR, flight date, amount)
2. Letter generate ho jayega
3. Us letter ko airline / AirSewa / Consumer Commission ko bhej do

Ye letter already DGCA rules aur CPA 2019 ke tahat likha hota hai. Airline ko samajh aa jayega ki aap serious ho.

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Escalation Ladder — Visual Summary

┌─────────────────────────────────────────┐
│ Step 1: Airline Ko Likha Complaint      │ (30 days)
│ Email / Registered Letter               │
└────────────────────┬────────────────────┘
                     │
                     ↓ (No reply or rejection)
┌─────────────────────────────────────────┐
│ Step 2: Airline Appellate Authority     │ (30-45 days)
│ Appeal to Nodal Officer                 │
└────────────────────┬────────────────────┘
                     │
                     ↓ (Still no refund)
┌─────────────────────────────────────────┐
│ Step 3: AirSewa Portal                  │ (forward + track)
│ https://airsewa.gov.in                  │
│ Official Ministry of Civil Aviation     │
└────────────────────┬────────────────────┘
                     │
                     ↓ (Rejected or no response)
┌─────────────────────────────────────────┐
│ Step 4: DGCA / Ministry Escalation      │ (no fixed timeline)
│ feedback-dgca@gov.in                    │
│ 91-11-24622495                          │
└────────────────────┬────────────────────┘
                     │
                     ↓ (Still stuck)
┌─────────────────────────────────────────┐
│ Step 5: Consumer Commission             │ (binding order)
│ https://e-jagriti.gov.in                │
│ Court fee ₹0 (if claim ≤ ₹5 lakh)       │
└─────────────────────────────────────────┘

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Key Legal Rights (Plain English)

Section 2(11), Consumer Protection Act 2019: Airline ka duty hai refund dena on time. Agar airline ye duty puri nahi karta = deficiency in service = aap usse compensation demand kar sakte ho.

Section 2(47), Consumer Protection Act 2019: Airline ka misleading term use karna ("Refund 60 din mein," jabki rule 21 din ka hai) = unfair trade practice = actionable.

Section 35, Consumer Protection Act 2019: Complaint file karne ka procedure likha hai. Aap apne District Consumer Commission se directly file kar sakte ho.

Section 69, Consumer Protection Act 2019: Aapke paas 2 saal hain complaint file karne ke liye—flight ke cancel hone ke din se 2 saal counting start hota hai.

DGCA CAR Section 3, Series M, Part II: Refund timelines likhe hue hain—credit card 7 days, portal 21 days, taxes/fees hamesha refund.

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Disclaimer: Nyaykar is not a law firm and this article is AI-assisted guidance, not legal advice. Verify all details and current rules before acting. For complex matters, consult a qualified consumer advocate.