UPC generate karne ke baad kitne din mein porting complete honi chahiye?

Usi LSA (circle) ke andar 3 working days, aur ek LSA se doosre LSA mein ya corporate number ke liye 5 working days. Jammu & Kashmir, Assam aur North East mein 15 working days tak lag sakte hain. Yeh 'urban/rural' par depend nahi karta — LSA par karta hai.

UPC kitne din valid rehta hai — prepaid aur postpaid mein alag hai kya?

Nahi, alag nahi hai. UPC sabhi LSA ke liye 4 din valid rehta hai — prepaid aur postpaid dono ke liye. Sirf Jammu & Kashmir, Assam aur North East LSA mein yeh 30 din rehta hai. UPC jis din generate hua, wo din ginti mein nahi aata.

Mera port reject ho gaya — kya operator aisa kar sakta hai?

Pehle check karein ki aap eligible the ya nahi. UPC ke liye zaroori hai ki number present operator ke network par 90 din se zyada active ho, postpaid dues clear hon, number sub-judice na ho, ownership change pending na ho, aur koi pending contractual obligation na ho. In conditions ke poore na hone par rok lagna sahi hai. Lekin valid UPC hone par 'network better hai' ya 'system error' jaise reasons se rokna galat hai.

Kya main TRAI ko complaint kar sakta/sakti hoon?

TRAI apne consumer FAQ mein saaf kehti hai ki individual consumer complaints TRAI handle nahi karti — TRAI Act, 1997 mein yeh kaam TRAI ko diya hi nahi gaya. TRAI do-tier system mandate karti hai: pehle operator ka Complaint Centre (docket number ke saath), phir usi operator ki Appellate Authority. Uske baad paise ya order ke liye District Consumer Commission.

Appellate Authority ka email kahan se milega?

TRAI ki official directory se — trai.gov.in par Appellate Authority directory mein har operator aur har circle ka officer, email aur phone listed hota hai. Appellate Authority har licensed service area (circle) ki alag hoti hai, isliye koi ek 'all-India appellate email' aksar galat hota hai. 198 par call karke bhi appeal register ki ja sakti hai.

Appeal file karne ka time kitna hai, aur jawab kitne din mein aata hai?

Resolution ki time limit khatam hone ke baad 30 din ke andar appeal file karni hoti hai. Der hone par Appellate Authority 3 mahine tak ki appeal entertain kar sakti hai agar wajah waajib ho. Appeal ki koi fees nahi hai. TRAI ke consumer FAQ ke hisaab se appeal disposal ki limit 39 din hai — dhyan rahe, 30 din aapka time hai aur 39 din unka.

Port ke wajah se number band ho gaya — compensation milega?

TRAI ya Appellate Authority se aapko service theek karwane ka direction mil sakta hai, lekin monetary compensation ke liye District Consumer Commission jaana hota hai — e-Jagriti portal (e-jagriti.gov.in) ke through, Section 2(11), CPA 2019 ke under deficiency in service ke aadhaar par. ₹5 lakh tak ke claim par court fee NIL hai. Compensation ki raqam har case ke facts aur nuksan ke hisaab se Commission tay karti hai.

Post-paid plan mein contract hai toh bhi port kar sakte hain?

Haan. Dues clear hone par contract period ka hawala dekar porting rokna sahi nahi hai. Lekin dhyan rahe ki 'pending contractual obligation na ho' UPC ki eligibility conditions mein shaamil hai — isliye apne dues aur obligations pehle clear kar lein taaki operator ke paas koi valid ground na bache.

Airtel se Jio ya Jio se Airtel — kya dono taraf se port hota hai?

Haan, MNP kisi bhi operator se kisi bhi operator mein kaam karta hai. Process same hai: 1900 par PORT SMS karein, UPC 1901 se aayega, phir naye operator ke store ya app par CAF aur porting form ke saath wo UPC dein. Rules aur timelines dono taraf se same hain.

Telecom15 June 2026· updated 10 September 2026

Jio/Airtel Number Port Nahi Ho Raha? TRAI Complaint Kaise Kare 2026

Mobile number port (MNP) atka hai ya reject ho gaya? UPC 4 din valid, porting 3 working days — jaanein sahi rules, 90-din wala catch, aur complaint kis order mein karni chahiye.

Aapne mobile number port karne ki request di — lekin kuch nahi hua. Ya phir request reject ho gayi bina kisi wajah ke. Ya UPC code expire ho gaya aur operator ne naya dene se mana kar diya.

Yeh India mein ek common problem hai. Operators jaante hain ki user thak ke chhod deta hai — aur isi par depend karte hain.

Is guide mein aap seekhenge ki TRAI ke rules asal mein kya kehte hain, operator ki galti kab hoti hai (aur kab nahi), aur complaint kis order mein karni chahiye taaki wo bekaar na jaaye.

MNP ke rules — TRAI kya kehti hai?

MNP yaani Mobile Number Portability — apna number rakhte hue kisi bhi operator mein jaane ki suvidha. TRAI ne iske liye timelines fix ki hain:

Cheez	Rule
UPC (Unique Porting Code) lena	Free — `1900` par SMS karo; UPC aapko 1901 se SMS par milta hai
UPC validity	4 din — sabhi LSA ke liye. Sirf Jammu & Kashmir, Assam aur North East mein 30 din
Porting complete hone ka time	3 working days — usi LSA (circle) ke andar
Doosre LSA mein / corporate number	5 working days
J&K, Assam, North East	15 working days tak
Porting ke waqt service band	Zyada se zyada 4 ghante, raat ke time

🔴 Do galatfehmiyan yahin door kar lein. (1) UPC ki validity prepaid aur postpaid ke liye alag nahi hai — dono ke liye 4 din. (2) Porting ka time "urban/rural" se tay nahi hota — wo tay hota hai LSA (Licensed Service Area) se: usi circle ke andar 3 working days, doosre circle mein 5. Internet par ghoom rahe "urban 3-5 din, rural 5-7 din" jaise numbers kisi TRAI rule mein nahi hain.

Yeh rules TRAI ki Mobile Number Portability Regulations, 2009 ke under aate hain — inme baad mein kai baar sanshodhan hue hain, aur aaj ki 4-din wali UPC validity unhi amendments se aayi hai.

Port reject kab ho sakta hai — poori list

Sabse badi galatfehmi: "operator sirf outstanding dues ke liye reject kar sakta hai." Asli baat alag hai — rok zyadatar UPC milne ke stage par lagti hai. UPC tabhi milega jab yeh sab sach ho:

Condition	Detail
90 din	Present operator ke network par aapka number 90 din se zyada active hona chahiye
Outstanding dues	Postpaid mein issued bill ke dues clear hone chahiye (normal billing cycle ke hisaab se)
Ownership change	Number ke ownership change ki request process mein nahi honi chahiye
Sub-judice	Number kisi court case mein nahi hona chahiye
Court order	Kisi court ne porting par rok na lagayi ho
Contractual obligation	Koi pending contractual obligation na ho
Corporate number	Authorised signatory ka authorisation letter zaroori; ek saath 100 se zyada number nahi

🔴 90-din wala rule sabse zyada logon ko pakadta hai, aur yahi guide mein sabse zyada missing rehta hai. Agar aapka connection naya hai, ya aapne 2 mahine pehle hi port karwaya tha, toh abhi port nahi hoga — aur yeh operator ki galti nahi hai. Complaint karne se pehle yeh check kar lein, warna aapki complaint apne aap khaarij ho jayegi.

Lekin agar aapke paas valid UPC hai aur wo validity ke andar hai, toh individual subscriber ki porting request rok nahi honi chahiye. In reasons se rokna galat hai:

"Hamara network better hai"
"Aapka contract khatam nahi hua" — dues clear hain toh contract porting nahi rok sakta
"Koi SMS nahi aaya" — yeh operator ki zimmedari hai
"System mein error hai"

Step 1 — Complaint karo aur docket number lo

UPC ke liye: 1900 par SMS karein — PORT <space> <10-digit mobile number>. UPC 1901 se aayega.
Complaint ke liye 198 dial karein. Yeh TRAI-mandated toll-free complaint number hai aur sabhi operators par chalta hai (Jio, Airtel, Vi, BSNL). 199 / 121 / 111 / 1503 general customer care numbers hain — complaint aur appeal ke liye 198 sahi number hai.
Docket number zaroor lein. Har complaint par Complaint Centre ko turant ek unique docket number dena legally zaroori hai — yeh Telecom Consumers Complaint Redressal Regulations, 2012 (regulation 5) ka mandate hai. Docket dene se mana karna khud ek violation hai.
Rejection ka reason likhit mein maangein — SMS ya email. Call par jo bola gaya wo proof nahi banta.

Step 2 — Operator ko time do, phir Appellate Authority

Complaint solve karne ka time Quality of Service regulations se tay hota hai. Jahan QoS mein koi limit nahi di gayi, wahan complaint 3 din ke andar address honi chahiye (TCCRR 2012, regulation 8). TRAI ke apne consumer FAQ ke hisaab se: faults ya service disruption — 3 din, baaki sabhi complaints — 7 din.

Time nikal gaya aur kuch nahi hua? Ab Appellate Authority mein appeal karein.

🔴 Appellate Authority ka email "national" nahi hota — har circle ka alag hota hai. TCCRR 2012 ki regulation 10(1) ke under har operator ko apne har licensed service area (circle) mein alag Appellate Authority banani padti hai. Isliye internet par mila koi ek "all-India appellate email" aksar galat hota hai — Jio ke apne Telecom Consumers Charter mein hi har circle ka alag address diya hua hai. Apna sahi officer yahan se lein:

Kahan se lein	Link
Mobile — sabhi operators, circle-wise	TRAI Appellate Authority directory
Broadband / ISP	TRAI Internet Service Providers directory
Complaint centre ka detail	TCCMS — tccms.trai.gov.in
Phone se	198 par call karke bhi appeal register ki ja sakti hai

Appeal ke rules (TCCRR 2012, regulation 9):

Appeal 30 din ke andar file karein — resolution ki time limit khatam hone ke baad se.
Der ho gayi? Appellate Authority 3 mahine tak ki appeal entertain kar sakti hai, agar wajah waajib ho. (Kar sakti hai — guarantee nahi.)
Appeal ki koi fees nahi hai.
Appellate Authority ko likhit reasoned order dena hota hai. TRAI ke consumer FAQ ke hisaab se appeal disposal ki limit 39 din hai.

⚠️ Do alag clock hain, inhe mat milaiye: 30 din = aapke paas appeal file karne ka time. 39 din = Appellate Authority ke paas decide karne ka time.

Appeal ke saath attach karein: aapka number, UPC (agar mila tha), rejection ka SMS/screenshot, docket number, aur Nyaykar se banaya gaya complaint letter.

Step 3 — TRAI aapki individual complaint solve nahi karti

Yahin par zyadatar log apna time barbaad karte hain.

TRAI apne consumer FAQ mein saaf likhti hai: "It is clarified that individual consumer complaints are not handled by the TRAI." TRAI Act, 1997 mein TRAI ko individual complaints sunne ka kaam diya hi nahi gaya.

TRAI regulator hai — rules banati hai, operators ko monitor karti hai, aur do-tier system (Complaint Centre → Appellate Authority) mandate karti hai. Lekin wo aapka number port nahi karwaayegi, aur na hi aapko paisa dilwaayegi. Isliye "trai.gov.in par complaint daal do" wala advice aapko kahin nahi le jaata.

Appellate Authority ke baad aapke paas asli raaste do hain:

Raasta	Kiske liye	Kahan
District Consumer Commission	Refund, compensation, aur service dilwane ka asli adjudicating remedy	e-jagriti.gov.in
DoT public grievance (CPGRAMS)	Government record par grievance darj karana aur track karna	pgportal.gov.in

TCCRR 2012 ki regulation 19 khud kehti hai ki yeh regulations kisi doosre kanoon ke "in addition to, and not in derogation of" hain — yaani operator ka internal system istemal karne ke baad bhi Consumer Protection Act, 2019 wala aapka haq khatam nahi hota.

Step 4 — Paisa aur muavza chahiye? Consumer Commission

Refund, number band rehne ka nuksan, ya haraasani ka muavza — inke liye District Consumer Commission jaayein, e-Jagriti portal (e-jagriti.gov.in) ke through.

Deficiency in service ka aadhaar: Section 2(11), Consumer Protection Act, 2019.
Complaint 2 saal ke andar file karni hoti hai (Section 69, CPA 2019) — cause of action ki date se.
₹5 lakh tak ke claim par court fee NIL hai. District Commission ki jurisdiction ₹1 crore tak hai.

Nyaykar aapka complaint letter seedha CPA 2019 ke format mein taiyar karta hai — authority aur agle steps ke saath.

Common mistakes jo log karte hain

Galti 1 — 90-din wala rule check na karna Naya connection ya haal hi mein kiya gaya port — dono cases mein 90 din pure hone tak porting nahi hogi. Yeh operator ki galti nahi hai, aur is par ki gayi complaint apne aap khaarij ho jayegi.

Galti 2 — Docket number bina escalate karna Appellate Authority appeal tabhi accept karti hai jab pehli complaint ka docket number ho. Bina docket ke aap Step 2 shuru hi nahi kar sakte.

Galti 3 — Seedha TRAI ke paas jaana TRAI individual complaints handle nahi karti. Sahi order hai: Complaint Centre → Appellate Authority → Consumer Commission.

Galti 4 — Sirf call karna, kuch likhit na rakhna Call pe jo hua wo proof nahi hota. SMS ya email trail zaroori hai.

Galti 5 — Internet se mila koi "appellate email" use kar dena Appellate Authority har circle ki alag hoti hai. Apne circle ka officer TRAI ki directory se lein.

Aapka complaint letter 60 seconds mein

Nyaykar aapka complaint letter sahi format mein taiyar karta hai — Hindi input accept karta hai, aur operator ka naam aur problem se apne aap sahi authority route karta hai.

Apna complaint letter generate karein — Free →

Agar aapka Jio network ya billing issue hai (porting ke alawa), toh yeh guide padein: Jio network problem complaint kaise kare 2026. Appellate Authority tak appeal le jaane ka detailed process yahan hai: Jio Appellate Authority se complaint kaise kare.

Disclaimer: Yeh article AI-assisted draft hai, sirf general guidance ke liye. Nyaykar is not a law firm — this is not legal advice. Complaint file karne se pehle saari details khud verify karein.

Frequently asked questions

UPC generate karne ke baad kitne din mein porting complete honi chahiye?: Usi LSA (circle) ke andar 3 working days, aur ek LSA se doosre LSA mein ya corporate number ke liye 5 working days. Jammu & Kashmir, Assam aur North East mein 15 working days tak lag sakte hain. Yeh 'urban/rural' par depend nahi karta — LSA par karta hai.
UPC kitne din valid rehta hai — prepaid aur postpaid mein alag hai kya?: Nahi, alag nahi hai. UPC sabhi LSA ke liye 4 din valid rehta hai — prepaid aur postpaid dono ke liye. Sirf Jammu & Kashmir, Assam aur North East LSA mein yeh 30 din rehta hai. UPC jis din generate hua, wo din ginti mein nahi aata.
Mera port reject ho gaya — kya operator aisa kar sakta hai?: Pehle check karein ki aap eligible the ya nahi. UPC ke liye zaroori hai ki number present operator ke network par 90 din se zyada active ho, postpaid dues clear hon, number sub-judice na ho, ownership change pending na ho, aur koi pending contractual obligation na ho. In conditions ke poore na hone par rok lagna sahi hai. Lekin valid UPC hone par 'network better hai' ya 'system error' jaise reasons se rokna galat hai.
Kya main TRAI ko complaint kar sakta/sakti hoon?: TRAI apne consumer FAQ mein saaf kehti hai ki individual consumer complaints TRAI handle nahi karti — TRAI Act, 1997 mein yeh kaam TRAI ko diya hi nahi gaya. TRAI do-tier system mandate karti hai: pehle operator ka Complaint Centre (docket number ke saath), phir usi operator ki Appellate Authority. Uske baad paise ya order ke liye District Consumer Commission.
Appellate Authority ka email kahan se milega?: TRAI ki official directory se — trai.gov.in par Appellate Authority directory mein har operator aur har circle ka officer, email aur phone listed hota hai. Appellate Authority har licensed service area (circle) ki alag hoti hai, isliye koi ek 'all-India appellate email' aksar galat hota hai. 198 par call karke bhi appeal register ki ja sakti hai.
Appeal file karne ka time kitna hai, aur jawab kitne din mein aata hai?: Resolution ki time limit khatam hone ke baad 30 din ke andar appeal file karni hoti hai. Der hone par Appellate Authority 3 mahine tak ki appeal entertain kar sakti hai agar wajah waajib ho. Appeal ki koi fees nahi hai. TRAI ke consumer FAQ ke hisaab se appeal disposal ki limit 39 din hai — dhyan rahe, 30 din aapka time hai aur 39 din unka.
Port ke wajah se number band ho gaya — compensation milega?: TRAI ya Appellate Authority se aapko service theek karwane ka direction mil sakta hai, lekin monetary compensation ke liye District Consumer Commission jaana hota hai — e-Jagriti portal (e-jagriti.gov.in) ke through, Section 2(11), CPA 2019 ke under deficiency in service ke aadhaar par. ₹5 lakh tak ke claim par court fee NIL hai. Compensation ki raqam har case ke facts aur nuksan ke hisaab se Commission tay karti hai.
Post-paid plan mein contract hai toh bhi port kar sakte hain?: Haan. Dues clear hone par contract period ka hawala dekar porting rokna sahi nahi hai. Lekin dhyan rahe ki 'pending contractual obligation na ho' UPC ki eligibility conditions mein shaamil hai — isliye apne dues aur obligations pehle clear kar lein taaki operator ke paas koi valid ground na bache.
Airtel se Jio ya Jio se Airtel — kya dono taraf se port hota hai?: Haan, MNP kisi bhi operator se kisi bhi operator mein kaam karta hai. Process same hai: 1900 par PORT SMS karein, UPC 1901 se aayega, phir naye operator ke store ya app par CAF aur porting form ke saath wo UPC dein. Rules aur timelines dono taraf se same hain.

Disclaimer: This article is for guidance only. Nyaykar.in is not a law firm. Verify details before acting on this information. For complex matters, consult a qualified consumer advocate.