Jio/Airtel Number Port Nahi Ho Raha? TRAI Complaint Kaise Kare 2026
Mobile number port (MNP) stuck hai? Porting request reject ho gayi? 7 din se zyada ho gaye? Yahan jaanein TRAI complaint kaise file karein — step by step, Hindi mein.
Aapne mobile number port karne ki request di — lekin kuch nahi hua. Ya phir request reject ho gayi bina kisi wajah ke. Ya UPC code expire ho gaya aur operator ne naya dene se mana kar diya.
Yeh India mein ek common problem hai. Operators jaante hain ki user thak ke chhod deta hai — aur isi par depend karte hain.
Is guide mein aap seekhenge ki TRAI ke rules kya kehte hain, operator ki galti kab hoti hai, aur complaint kaise file karein — agar port nahi hua toh bhi aur agar number damage hua toh bhi.
MNP ke rules — TRAI kya kehti hai?
MNP yaani Mobile Number Portability — aap apna number rakhtey hue kisi bhi operator mein jaane ki suvidha hai. TRAI ne iske liye strict timelines fix ki hain:
| Step | Rule |
|---|---|
| UPC (Unique Porting Code) generate | Free hai, usi din milta hai |
| UPC validity | 4 days (post-paid), 15 days (pre-paid) |
| Porting complete hone ki deadline | 3–5 working days (urban), 5–7 (rural) |
| Port reject karne ke valid karne ke karan | Sirf outstanding dues ya court order |
Yeh rules TRAI Mobile Number Portability Regulations, 2009 (amended 2014) ke under aate hain.
Inse seedha koi samjhauta nahi: illegal rejection grounds
Operator in reasons se port reject nahi kar sakta:
- "Hamara network better hai"
- "Aapka contract khatam nahi hua" (post-paid contract ke bawajood bhi port karna aapka haq hai, sirf dues clear karke)
- Koi SMS nahi aaya (yeh operator ki zimmedari hai)
- "System mein error hai"
Agar operator ne in reasons se reject kiya — yeh TRAI violation hai aur complaint grounds ban jata hai.
Step 1 — UPC mangein aur reject ka karan likhwayein
Pehle, agar port stuck hai ya reject hua hai:
- 1900 par SMS karein:
PORT <space> <10-digit mobile number>— naya UPC milega - Operator helpline par call karein (Jio: 199, Airtel: 121, Vi: 111, BSNL: 1503) — rejection ka reason maangein likhit mein (email ya SMS)
- Docket number lein — haan complaint karne par bhi ek docket milni chahiye. TRAI Telecom Consumers Protection Regulations 2012 ke under yeh mandatory hai
Agar operator docket dene se mana kare — yeh khud ek alag complaint ground hai.
Step 2 — 7 din wait karein, phir Appellate Authority
Operator ke paas TRAI ke rules ke hisaab se 7 working days hain resolution ke liye.
7 din ke baad bhi koi update nahi? Ab Appellate Authority mein escalate karein. Har operator ki ek public Appellate Authority email hoti hai (TRAI mandate ke under):
| Operator | Appellate Authority Email |
|---|---|
| Jio | appellate.authority@jio.com |
| Airtel | appellate@in.airtel.com |
| Vi (Vodafone Idea) | appellate.authority@vodafoneidea.com |
| BSNL | Contact nearest BSNL Circle Office |
Email mein attach karein:
- Aapka number
- UPC code (agar mila tha)
- Rejection screenshot ya message
- Docket number
- Nyaykar se generate kiya gaya complaint letter
Step 3 — TRAI complaint file karein
Agar Appellate Authority ne bhi 30 din mein koi response nahi diya — ab seedha TRAI complaint portal par jaiye:
Portal: trai.gov.in → Consumer Corner → Complaint
Complaint mein daalna hai:
- Operator ka naam
- Docket number (operator se mila tha)
- Appellate Authority reference number
- Nyaykar ka generated letter
TRAI complaint ke liye docket number mandatory hai — isliye Step 1 seedha karna zaroori hai.
Step 4 — Paisa wapas chahiye? Consumer Commission jaiye
TRAI sirf operator ko direction de sakti hai — monetary compensation award nahi kar sakti.
Agar aapko chahiye:
- Overcharged recharge refund
- Number damage ke liye haraani ka muavza
- "Pain and suffering" compensation
Toh file karein District Consumer Commission mein — e-Jagriti portal (e-jagriti.gov.in) ke through. Court fee NIL hai ₹5 lakh tak ke claims par.
Nyaykar aapka complaint letter seedha Consumer Protection Act 2019 ke format mein taiyar karta hai — authority aur agle steps ke saath.
Common mistakes jo log karte hain
Galti 1 — Docket number bina TRAI complaint karna TRAI pehle check karti hai ki aapne operator se shikayat ki ya nahi. Bina docket ke complaint wapas bhej di jaati hai.
Galti 2 — Sirf call karna, kuch likhit nahi rakhna Call pe jo hua wo proof nahi hota. SMS ya email trail zaroori hai.
Galti 3 — UPC expire hone ka wait karna Agar UPC expire ho gayi aur issue resolve nahi hua — naya UPC mangein aur process restart karein. Waiting se kuch nahi hoga.
Galti 4 — Sirf TRAI par depend karna jab paisa wapas chahiye TRAI directional authority hai. Paisa chahiye toh Consumer Commission alag step hai.
Aapka complaint letter 60 seconds mein
Nyaykar aapka TRAI complaint letter format mein taiyar karta hai — Hindi input accept karta hai, operator ka naam aur problem se automatically sahi authority route karta hai.
Apna complaint letter generate karein — Free →
Agar aapka Jio network issue hai aur billing ya service problem hai (porting ke alawa), toh yeh guide padein: Jio network problem complaint kaise kare 2026
Frequently asked questions
- UPC generate karne ke baad kitne din mein porting complete honi chahiye?
- TRAI ke rules ke hisab se urban areas mein 3–5 working days aur rural mein 5–7 working days. Agar is deadline ke baad bhi complete nahi hua, toh operator ne violation kiya hai aur aap TRAI complaint file kar sakte hain.
- Operator ne mera port reject kar diya — kya main TRAI ko complaint kar sakta/sakti hoon?
- Haan, lekin pehle operator se likhit mein rejection ka reason maangein aur docket number lein. TRAI complaint ke liye docket number mandatory hai. Agar operator docket dene se mana kare toh yeh khud ek TRAI violation hai.
- TRAI complaint mein kitna time lagta hai?
- TRAI complaint register hone ke baad operator ko jawab dena hota hai. Typically 4–8 weeks lagti hain resolution mein. Tez resolution ke liye pehle operator ki Appellate Authority try karein — unhe 30 din milte hain.
- Kya port ke wajah se number dead ho gaya toh compensation milega?
- TRAI directly compensation nahi deti. Monetary relief ke liye District Consumer Commission mein file karein via e-Jagriti (e-jagriti.gov.in). Deficiency in service ke liye ₹5,000–₹50,000 tak compensation milna common hai. Court fee NIL hai ₹5 lakh tak.
- Post-paid plan mein contract hai toh bhi port kar sakte hain?
- Haan. Operator contract ke baad bhi port rok nahi sakta — sirf outstanding dues clear karne par rok sakte hain. Contract period ka hawala deke reject karna TRAI violation hai.
- Airtel se Jio ya Jio se Airtel — kya dono taraf se port hota hai?
- Haan, MNP kisi bhi operator se kisi bhi operator mein kaam karta hai. Process same hai: 1900 par PORT SMS karein, UPC milega, naye operator ke store par submit karein ya app ke through. Rules aur timelines dono taraf se same hain.
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Disclaimer: This article is for guidance only. Nyaykar.in is not a law firm. Verify details before acting on this information. For complex matters, consult a qualified consumer advocate.