Kharab, Expired Ya Keede Wala Khana Mila? FSSAI Complaint Kaise Kare (2026)

Agar restaurant, cloud kitchen, Swiggy/Zomato order, Blinkit/Zepto ya kisi dukaan se expired, sada hua, fungus wala ya keede/baal/plastic wala khana mila hai, to FSSAI ke Food Safety Connect par complaint kijiye — portal foscos.fssai.gov.in/consumergrievance, "Food Safety Connect" app, ya toll-free 1800-112-100. Complaint free hai aur aapke area ke Food Safety Officer tak jaati hai. Refund ya compensation ke liye alag se National Consumer Helpline (1915) aur phir District Consumer Commission jaiye — wahan 2 saal ki samay-seema hai.

Kharab khane ki complaint kahan karein — FSSAI ya consumer court?

Dono alag kaam karte hain, aur zyada tar cases mein dono karne chahiye:

Route	Kya karta hai	Fees	Kahan
FSSAI Food Safety Connect	Food business ke khilaf action — inspection, sample, penalty	Free	foscos.fssai.gov.in/consumergrievance, app, 1800-112-100
App / restaurant grievance	Order ka refund ya replacement	Free	App ka Help/Support, Grievance Officer
National Consumer Helpline	Company se baat karke refund dilane ki koshish (pre-litigation)	Free	1915, WhatsApp 8800001915, consumerhelpline.gov.in
District Consumer Commission	Refund + compensation ka binding order	₹5 lakh tak ke claim par nil	e-jagriti.gov.in

Seedhi baat: FSSAI ka kaam galat food business par action lena hai, aapko paisa wapas dilana nahi. Paisa aur compensation consumer route se aata hai.

FSSAI mein kis tarah ke khane ki complaint ho sakti hai?

FSSAI ka Food Safety Connect in mamlon ke liye bana hai:

• Unsafe food — sada hua, fungus laga, badboo wala khana, ya khane ke baad tabiyat kharab hona.
• Extraneous matter — khane mein keeda, baal, plastic, kaanch ya koi aur cheez.
• Adulterated ya substandard food — milawat ya ghatiya quality.
• Expired product — pack par likhi expiry date nikal chuki ho aur phir bhi becha gaya ho.
• Labelling defects — pack par zaroori jaankari na ho, ya galat ho.
• Misleading claims aur advertisements — product ke baare mein jhoothe daawe.

Food Safety and Standards Act, 2006 ka Section 26 har food business operator (restaurant, cloud kitchen, manufacturer, seller) par zimmedari daalta hai ki woh unsafe, misbranded, substandard ya extraneous matter wala khana na banaye, na rakhe aur na beche. Yani restaurant ho ya kirana dukaan — sab is daayre mein aate hain.

Complaint se pehle kaun-sa saboot jama karna zaroori hai?

Kharab khane ka saboot sabse jaldi khatam hota hai, isliye pehle 10 minute mein yeh kar lijiye:

1. Photo aur video — khana, keeda/baal jo mila, aur packaging. Video mein seal aur label dikhna chahiye.
2. Label ki clear photo — product ka naam, batch/lot number, manufacturing aur expiry date, aur FSSAI licence number (packaged product par aksar likha hota hai).
3. Bill ya order ID — restaurant ka bill, ya app ke order ka screenshot jismein restaurant ka naam aur date ho.
4. Bacha hua khana sambhal kar rakhiye — sealed container ya polythene mein, fridge mein. Food Safety Officer jaanch ke liye maang sakta hai.
5. Tabiyat kharab hui to doctor ki parchi aur reports — yeh compensation claim ka sabse mazboot hissa hoti hain.
6. App ki chat ka screenshot — jo complaint aapne app ya restaurant ko ki aur unka jawab.

FSSAI Food Safety Connect par complaint kaise karein?

Teen tareeke hain, teeno free:

• Website: foscos.fssai.gov.in/consumergrievance
• Mobile app: "Food Safety Connect" (Google Play aur App Store par)
• Toll-free helpline: 1800-112-100 (24x7)

Online complaint ke steps:

1. Portal ya app kholiye aur naya food concern register karne ka option chuniye.
2. Apna naam, mobile number aur email daaliye — inhi par reference number aata hai.
3. Concern ka type chuniye (unsafe food, adulteration, labelling, expired product waghaira).
4. Restaurant/dukaan ka naam aur poora pata, ya product ka naam aur brand likhiye. Online order tha to app ka naam aur order ID bhi.
5. Kya hua, kab hua — 4–5 lines mein saaf likhiye. Date aur time zaroor daaliye.
6. Photos upload kijiye aur submit kijiye.

Submit karte hi ek unique reference number SMS/email par aata hai. Isi number se complaint ka status track hota hai — ise sambhal kar rakhiye.

FSSAI complaint ke baad kya hota hai?

Complaint Food Safety Connect portal par us area ke Designated Officer aur Food Safety Officer ko dikhti hai, aur jis food business ke khilaf complaint hai woh bhi use dekh sakta hai. Officer inspection kar sakta hai, sample le sakta hai aur kanoon ke hisaab se action le sakta hai.

FSS Act ke Section 59 ke tahat unsafe food bechne par jurmana aur jail dono ho sakte hain — saza is baat par depend karti hai ki kisi ko nuksaan hua ya nahi, aur kitna. Gambhir mamlon mein food business ka licence suspend ya cancel bhi ho sakta hai.

FSSAI complaint nipataane ki koi fixed samay-seema publish nahi karta. Isliye reference number se status check karte rahiye. Agar lambe samay tak status na badle, to pgportal.gov.in (CPGRAMS) par us complaint ka reference dekar grievance daal sakte hain.

Refund aur compensation kaise milega?

Yeh raasta consumer law ka hai, FSSAI ka nahi:

1. App ya restaurant se refund maangiye — online order ho to app ke Help/Support mein turant report kijiye. Consumer Protection (E-Commerce) Rules, 2020 ke tahat har platform ka ek Grievance Officer hona zaroori hai, jo complaint ko 48 ghante mein acknowledge kare aur ek mahine mein nipataaye.
2. National Consumer Helpline — refund mana ho ya jawab na aaye to 1915 par call kijiye, 8800001915 par WhatsApp kijiye, ya consumerhelpline.gov.in par complaint daaliye. Yeh pre-litigation step hai aur free hai.
3. District Consumer Commission — phir bhi baat na bane to e-jagriti.gov.in par consumer complaint file kijiye (Consumer Protection Act, 2019 ka Section 35). Kharab ya unsafe khana dena deficiency in service (Section 2(11)) hai, aur jhootha daawa karna unfair trade practice (Section 2(47)).

Kuch zaroori baatein:

• Samay-seema: cause of action se 2 saal (Section 69, CPA 2019).
• Forum: jitna paisa aapne diya, ₹50 lakh tak ka mamla District Commission mein jaata hai — lagbhag har food complaint isi forum mein jaati hai.
• Court fee: ₹5 lakh tak ke claim par koi fees nahi.
• Kiske khilaf: restaurant/manufacturer aur delivery platform, dono ko party banaiye. Khane ki quality ki zimmedari food business ki hai; service ki kami ki zimmedari platform ki bhi ho sakti hai.
• Kya maang sakte hain: order ka paisa wapas, ilaaj ka kharcha (bills ke saath), aur pareshani ke liye compensation. Kitna milega, yeh Commission tay karta hai.

Kya dukaan se kharida packaged khana (biscuit, namkeen, cold drink) bhi isi mein aata hai?

Haan. Expired ya kharab packaged product ke liye bhi wahi do raaste hain — FSSAI par complaint (product ka naam, brand, batch number aur dukaan ka pata daalkar), aur paise ke liye dukaandaar aur manufacturer ke khilaf consumer complaint. Bill na ho to bhi UPI payment ka screenshot ya dukaan ka pata kaam aata hai, lekin bill sabse mazboot saboot hai.

Log kharab khane ki complaint mein kya galti karte hain?

• Khana phenk dena. Photo ke baad bhi thoda khana aur packaging sambhal kar rakhiye.
• Sirf app mein complaint karke chhod dena. App refund de bhi de, to bhi unsafe khane ke liye FSSAI complaint alag se zaroori hai — wahi restaurant ko agle customer ke liye theek karwati hai.
• Label ki photo na lena. Batch number aur expiry date ke bina product ki pehchaan mushkil hoti hai.
• Bimar hone par doctor ke paas na jaana. Medical record ke bina food poisoning ka claim kamzor padta hai.
• Reference number kho dena. Iske bina FSSAI complaint ka follow-up nahi ho paata.

Nyaykar complaint letter likhne mein kaise madad karta hai?

Nyaykar par Hindi, English ya Hinglish mein bataiye ki kya hua — tool batata hai ki complaint kahan jaani chahiye (app ka Grievance Officer, NCH, FSSAI, District Commission) aur samay-seema ke andar hain ya nahi. Yeh case check free hai, aur aap letter ka shuruaati hissa preview mein dekh sakte hain. Poora formal complaint letter (PDF ke saath) ₹49 mein 2 poore letters wale Letter Pack se unlock hota hai. Nyaykar aapki taraf se kahin complaint file nahi karta — submit aap khud karte hain.

Nyaykar par apna food complaint case free check karein

Aage ke steps ke liye yeh guides bhi padhein:

• Consumer court mein complaint kaise file kare

Disclaimer: Nyaykar is not a law firm and this article is AI-assisted guidance, not legal advice. Verify all details and current rules before acting. For complex matters, consult a qualified consumer advocate.